FAQs

I am interested in booking a conference at The Walker Center. How do I do that?

You can email us at reservations@walkerctr.org or you can call us at 617-969-3919. We will check availability and discuss your options in terms of space, lodging, and food. Then we will follow up our conversation with a worksheet that details your event and includes projected costs. We will hold your space for ten days. To hold your space beyond the ten days and to confirm your event, we require payment of 40% of the total projected costs.

Do I have to sign a contract?

Yes. The contract ensures that we will provide the services required and that you will be responsible for payment. Essentially, the contract protects both of us.

What is your cancellation policy?

If you inform us of a cancellation within two months of the scheduled event, we will return 75% of your deposit. If you inform us of a cancellation prior to 30 days of the scheduled event, we will return 50% of your deposit. No refund is given for cancellations within 30 days of the scheduled event.

Is it possible to bill my organization for the final amount due?

We expect payment on the day of your event. We will however accept a Purchase Order number for the full amount; payments made after 30 days are considered in arrears and subject to late fees.

What is included in the cost of my conference?

You may use our tables, projector, screen and easels, and your guests are invited to help themselves to coffee, tea and/or hot chocolate throughout the day. 

Will you set up the conference room for us?

Yes. We will arrange the tables and chairs to your specifications.

How far in advance can I come in to set up for my conference? 

Some of our conference guests choose to rent the conference space the night before their event in order to set up. Others arrive early in the morning. With advance notice, we can have a staff member available to help.

Do we have to use your chef for lunches and dinners?

Yes, and this is a recent policy change, but one that we believe you will be happy about! Our chef and kitchen staff will work with you to provide meals that are most suitable for your group's needs, giving you one less thing you have to worry about in planning your event! We can accommodate most dietary restrictions with notice, and we work with quality outside vendors for groups that require halal or kosher options. Talk with your conference coordinator about your needs, and let us see what we can do for you. 

Can we bring our own snacks?

Groups using the large downstairs conference room for full-day rentals can bring some snacks to set up on a table for your group. Of course you'll need to keep all trash in provided bins, and throw all organic food waste (anything that can rot) away in the upstairs kitchen, as the conference room bins are not emptied daily. Groups renting conference houses may store snacks in that house's kitchen but are asked to please pick up after yourselves, and to not leave food in the fridge or on counters. Additional cleanup costs may be added to your group's final bill if necessary. 

Please remember that coffee, tea and hot cocoa are always available for our groups in the dining room.